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ENGAGE

Turn Better Communication Into Better Service

PowerEngage automates citizen updates and feedback collection using CAD and RMS data, helping public safety agencies reduce callbacks, measure satisfaction, improve service, and recognize responders.
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Trusted by 700+ Public Safety Agencies

Over 3 million survey responses from the citizens they serve.
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Connect Communication, Feedback, and Follow-Up

PowerEngage uses agency-defined CAD and RMS data to automatically send timely updates and surveys after selected interactions. Citizens respond directly by text, while results feed dashboards that help leaders measure satisfaction, identify service concerns, and understand trends.

The same feedback loop gives responders recognition for work that often goes unacknowledged, without adding another manual process for staff.

Communication and Feedback Built for Public Safety

Use agency-defined CAD and RMS criteria to automatically send response confirmations, delay notifications, pre-arrival instructions, incident information, case updates, victim notifications, and other timely messages.

Collect feedback from people who actually interacted with your agency through simple text conversations that do not require a separate form or survey link.

Turn survey responses into a Citizen Positive Satisfaction Score and track feedback, response data, service metrics, and satisfaction trends over time.

Use AI-assisted analysis to organize feedback by sentiment and automatically create tasks when a rating or comment requires agency follow-up.

Send commendations to individual responders, include feedback in team and leadership digests, display it internally, or share selected comments through a public feedback board.

Collect feedback outside CAD- or RMS-triggered interactions using survey links and QR codes on event materials, websites, signs, and other agency communications.

Agencies Like Yours Use Engage to:
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Increase Survey Responses 100x

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Reduce Annual Callbacks by 61%

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Achieve a 95% Citizen Positive Satisfaction Score

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“PowerEngage helps us understand community needs so we can provide better service.”

  Lieutenant Jennifer Bell, Wentzville Police Department
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“PowerEngage provides our staff positive feedback and a way to get closure after calls.”

  Jesse Madden, Communications Operations Manager, Warren County Communications Center
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“PowerEngage constantly reminds our 311 staff how much citizens appreciate the work they do.”

  Bill Vedra, Director, City of Cincinnati Emergency Communications Center
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WHY POWERDMS?

Manual Follow-Up Creates Blind Spots

When communication and feedback depend on calls, paper surveys, generic forms, and individual follow-up, staff spend more time while leaders still see an incomplete picture. Common challenges include:

  • Repeat calls for status and response updates
  • Low participation from paper and generic online surveys
  • Feedback disconnected from actual agency interactions
  • Concerns that require manual review and routing
  • Positive feedback that rarely reaches responders

PowerEngage replaces those disconnected steps with configurable CAD- and RMS-driven workflows that automatically send updates, collect interaction-based feedback, surface concerns, and share positive results without adding more work for staff.

Traditional Approach vs. PowerDMS Engage
Traditional Approach
PowerDMS Engage

Paper surveys and generic online forms produce limited feedback from a broad, self-selected audience.

Interaction-based text surveys collect feedback from people who actually interacted with your agency.

Manual callbacks and individual updates consume staff time and create inconsistent communication.

Automated citizen communication sends timely messages based on agency-defined cad and rms criteria.

One-off reports provide only a periodic snapshot of community satisfaction.

CPSS and satisfaction dashboards make it possible to track results and trends over time.

Manual feedback review makes concerns harder to identify, assign, and address consistently.

Automated feedback sorting and task creation help route responses that require follow-up.

Positive feedback stays buried in survey results or never reaches the people being recognized.

Built-in responder recognition delivers commendations directly to staff and makes positive results easier to share.

See Engage in Action

Click through a short product tour to see how Engage works.
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How Agencies Improve Service With Engage
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Cincinnati Emergency Communications Center

Cincinnati ECC used automated incident texts and satisfaction surveys to reduce callbacks, catch location errors before response, and give 311 call-takers consistent positive feedback.

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Wentzville Police Department

Wentzville Police Department replaced low-response paper surveys with automated, CAD-driven outreach, increasing survey responses 100x and achieving a 40–45% response rate and 96% CPSS.

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Warren County Communications Center

Warren County automated citizen updates and surveys across police, fire, and 911, reducing annual callbacks by 61% while improving staff morale and satisfaction visibility.

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Common Questions About Community Engagement Software

Click on questions to expand answers:

Community engagement software helps public safety agencies communicate with citizens, collect feedback, measure satisfaction, and improve service. PowerEngage automates these workflows using agency-defined CAD and RMS data.

PowerEngage sends text-based surveys after selected interactions based on criteria established by the agency. This allows agencies to gather feedback from people who recently received service without requiring them to open a separate survey link.

PowerEngage reads relevant CAD and RMS data to trigger messages, surveys, and other workflows. Depending on the agency’s system, connection methods can include read-only database queries, exports, or APIs.

Citizen Positive Satisfaction Score, or CPSS, turns survey responses into a measurable satisfaction score. Agencies can track CPSS over time and share results with leadership, personnel, stakeholders, and the public.

Yes. PowerEngage can help agencies collect and retain community feedback as supporting documentation for applicable accreditation requirements, including CALEA Standard 45.2.2.

Community Engagement Resources

Explore practical guidance for improving citizen communication and turning community responses into better service.
Compliance & Policies
How SLED Uses AI-Powered Policy Search To Quickly Find Trusted Answers
South Carolina Law Enforcement Division (SLED)
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How to Be Audit-Ready Year-Round for Law Enforcement Accreditation
Accreditation readiness shouldn't start six months before your onsite. Here's how to build compliance into daily operations so your agency is always ...
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ai in law enforcement
Compliance & Policies
AI in Law Enforcement: From Compliance to Community Trust
Discover how AI in law enforcement helps agencies close compliance gaps, support officer wellness, improve training, and build and maintain community ...
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Turn Better Communication Into Better Service

Request a demo to see how PowerEngage can help your agency reduce manual follow-up, measure satisfaction, respond to feedback, and show responders the positive impact of their work.

Complete the form and a PowerDMS expert will reach out to you to find a time that works with your schedule.